Panera recently enacted a policy that says that managers must make a customer's food from products that haven't touched any other food...IF the customer states they have an allergy.
Apparently, there were two separate incidents in different restaurants where customers complained because they got allergic reactions after telling cashiers they were allergic to something in their order.
Since then, corporate management has been seriously cracking down on making sure that we do not hear of such complaints again.
I have absolutely no problem with this; if a person is allergic to something, I do not want to be the person that causes them a crazy health crisis.
I will do the right thing and change my gloves, get new food and get on with the rest of my orders.
The real problem comes when people yell at us because they "don't want nuts in their food" when nuts were clearly listed as an ingredient on the menu.
Of course we will remake your food, but check the menu carefully of you are severely allergic to something.
We actually have nutrition guides under the cashiers that have every ingredient in every food item listed. All you, the customer, has to do it ask to check an item and we'll give it to you.
I get a little upset when I see a man throw a sandwich back at my co-worker and complain that we should say that is allergen was in it on the menu.
There are so many allergens in the world, listing each one would be impossible.
If your not sure (I will repeat this...) JUST ASK.
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